Frequently Asked Questions
Everything you need to know about shopping with Frankie’s on the Park.
How long will it take for my order to ship?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days to arrive, depending on your location.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 14 days of the delivery date. Please note that certain items, like intimates and sale items, are final sale.
Do you offer international shipping?
Currently, we only ship within the United States. We are looking into expanding our shipping options to international customers in the near future.
How do I know what size to order?
We provide a detailed size guide on each product page. If you are between sizes or need specific measurements, our customer service style experts are happy to help via chat or email.
Can I change or cancel my order after it has been placed?
Because we strive to process orders quickly, we can only make changes or cancellations within 30 minutes of order placement. Please contact us immediately for assistance.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Shop Pay.